Support

Clients who use SECNAP Network Security solutions are supported 24/7 by expert engineers in our Secure Operations Centers. These Centers are staffed round-the-clock for network monitoring purposes and to assist clients with any network security events. Call 561-939-7255 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Clients who use SECNAP Email Security solutions also have 24/7 access to technical support for our appliances and hosted services. In addition to being available by email and phone, we provide detailed information online to enable you to answer most questions at your individual convenience. Call 561-939-7254 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

SpammerTrap Installation

Installing your Email Security Gateway solution doesn't get any easier than this. Follow our simple, four-step process to be up and running in 20 minutes. And don't forget--every appliance arrives with a QuickStart Wizard and a single page of instructions. We're betting you won't need them both.
Manuals
During a product review of the Email Security Gateway Powered by SpammerTrap, conducted by SC Magazine in May 2008, our documentation earned five stars for ease of use. Advanced technology meets singular simplicity. It's a beautiful thing! (Note: Please register at left before downloading manuals.)
Support Programs
SECNAP offers a Technical Support Program tailored to your organization's needs. From 24/7 live service, to 2-hour on-site support for our global client network, we're there for you just the way you need us to be.
SpammerTrap FAQs
We've answered a host of frequently asked questions about our Email Security Gateway solution. If you can't find it here, let us know and we'll add it. Because inquiring minds want to know. (Note: Certain FAQs may require that you register at left before accessing.)
Support Phone Numbers

You may contact SECNAP Customer Service and Technical Support as follows:
- Network Security incident: 561-939-7255 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Customer Support for Email Security solutions: 561-939-7254 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Customer Service for Shipment Tracking / RMAs: 561-999-5000
Downloads
Email and Network Security Whitepapers, Free desktop and security software updates, Product Brochures and Technical Specifications

What Clients Say

"Our SECNAP security services have insulated us from the major attacks that have crippled other companies over the past five years. Their service is reliable and cost-effective—which is why SECNAP has been monitoring and managing our perimeter since 2001. We're getting a great return on our investment."

Paul Proto, Assistant Director of IT, CuraGen Corporation